Thank you for shopping with OXO Wooden Handmade Shop, operated by Hizen LLC. We take pride in creating and delivering high-quality handmade wooden products. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item arrives damaged or defective.
- You received the wrong product.
- The item is unused, in its original condition, and in its original packaging.
To be eligible for a return, proof of purchase (such as your order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Custom-made or personalized products
- Clearance or final sale items
- Gift cards
- Products showing signs of use, alteration, or damage caused after delivery
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us process your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and provide an appropriate solution, which may include a replacement, refund, or exchange.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our customer support team.
Return Shipping
If the return is due to our mistake (such as receiving the wrong or defective item), we will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of packages that are lost in transit.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has entered production or has been shipped, it can no longer be cancelled. If eligible, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions about our Refund & Returns Policy or need assistance with a return, please contact us:
Hizen LLC
OXO Wooden Handmade Shop
Email: Support@hizenllc.com
Phone: +1 (346)-359-6365
Address:
10031 Tahoka LN
Sugar Land, TX 77498-1483
United States